At APE Distribution we aim to only offer products for online sale where the product is readily available to ship. From time to time however, you may pay for a product that is not readily available for shipping. If this happens, we will notify you as soon as possible to let you know that the item or items are to be placed into our back order system.
We understand that you may not always wish to wait for a product where it is not readily available for shipment. If you wish to cancel such an order, you can do so while the order is still in our back order system by contacting Customer Service on 1300 727 906. We will refund the amount that you paid for the product.
In the instance where a product is not readily available for shipment, we will use our best endeavours to procure the product from our suppliers within 30 days from the date that you place your order. We also guarantee to lock in the original purchase price of the back ordered item.
If we are not able to procure the product within this timeframe we will contact you and let you know the options which could include:
- if we are not able to source the product from the supplier, we may need to cancel the order for the product and provide you with a refund.